I Offically Love Service Magic And Here Is Why

DavidC · 02-05-2010, 06:19 PM

Quote:

Originally Posted by ZACC

I just turned off the leads, and your right. You can only pause leads for 2 weeks. I also tried to reduce my cost on "Exact" Matches, it will only allow you to reduce to $100 a month; no lower.

Anyways, I appreciate your experiences with SM as it gives me and my company buyer-beware, but I will give them a shot.

"Screw me once, shame on you, screw me twice shame on me."

I will continue my synopsis of the entire experience with them when I get to a good evaluation point...and post again my story.

ZACC, I'm a veteran of the SM wars with scars to prove it. They also told me I could only pause leads for 2 weeks but switched to 30 days later on. I think you can go to your controls on their website and pause them yourself.

Eventually I was able to pause longer, I think 90 days but can't honestly say.

If you are going to cancel I would advise you use keep diligent about pausing your account while you deal with their tenacity to keep your account open. Pause as long as you can, let it open 1 day and pause again. They will try to wear you down.

Also note that while you signed up for the Exact Match leads they are, and will continue to use your name to gather leads to sell. Someone searching your exact business name is very likely to be led to the SM site where they can sell you the lead, or someone else if your on hold.

You have to be diligent to make them stop.

Try searching your own business name on several search engines and see what you get.

Good Luck
Dave

dball2008 · 02-05-2010, 06:23 PM

I must say... Those of you that think buying leads now the way the market is on-line "BEWARE" service magic it is the biggest organized crime racket going on right now on line! I am so surprised that someone has not shut them down yet or went "Postal" on them... service magic will give you bogus leads... and if you have any on line marketing already, they will hack in too it! They will steal your name put their phone number on it plaster it all over the internet in all on line phone books, search engines and false web sites in your company name! Then instead of giving you the leads they will drive them to others that have been with them! When you try and cancel they will still use your company name with a phone # that is not yours! Your good name will be lost forever and your repatation with your company name will be destroyed! What they end up doing is putting you out of business! And also it seem to happen to contractors with a good rep and name... Because those are the ones they can get leads off of for their good and memorable name!

Trust me I have seem IT!

festerized · 02-05-2010, 06:27 PM

k. In addition to all of the other terms and conditions herein, SPs using ServiceMagic's Exact Match services (not available in Canada) also agree to the following: (i) SP hereby represents and warrants that the information provided by SP in the SP profile on the SP's online profile page is, and shall at all times be, maintained in an accurate, up-to-date and professional manner, and in compliance with all applicable laws and regulations; (ii) SP hereby agrees that it hereby has automatically pre-accepted any Exact Match Leads provided to it by ServiceMagic; (iii) SP hereby agrees to pay for any and all Exact Match Leads, in accordance with the then current ServiceMagic fee schedule; (iv) ServiceMagic may provide SP's phone number to any individual calling the Exact Match Numbers; (v) SP acknowledges and agrees that not all consumers calling the SP's Exact Match Number or visiting the SP's online profile page will be directed to SP for reasons including, but not limited to the Exact Match consumer's request not matching the SP's profile, SP's account being on hold or no longer being a member of the ServiceMagic network, or the SP not having any available spend target. In such event, ServiceMagic may direct consumers from the SP's online profile page to the ServiceMagic website; (vi) SP hereby authorizes ServiceMagic to take any and all actions necessary to generate click-throughs to SP's online profile page and telephone calls to Exact Match Numbers, including contracting with search engines, Internet directories, and other online and offline advertising sources and making the representations herein on behalf of SP to such third parties, and (vii) SP authorizes ServiceMagic to use, copy, reproduce, and sublicense SP's contact information, SP's profile, and any content on the SP's online profile page in furtherance of the foregoing.

mudpad · 02-05-2010, 07:08 PM

Quote:

Originally Posted by festerized

k. In addition to all of the other terms and conditions herein, SPs using ServiceMagic's Exact Match services (not available in Canada) also agree to the following: (i) SP hereby represents and warrants that the information provided by SP in the SP profile on the SP's online profile page is, and shall at all times be, maintained in an accurate, up-to-date and professional manner, and in compliance with all applicable laws and regulations; (ii) SP hereby agrees that it hereby has automatically pre-accepted any Exact Match Leads provided to it by ServiceMagic; (iii) SP hereby agrees to pay for any and all Exact Match Leads, in accordance with the then current ServiceMagic fee schedule; (iv) ServiceMagic may provide SP's phone number to any individual calling the Exact Match Numbers; (v) SP acknowledges and agrees that not all consumers calling the SP's Exact Match Number or visiting the SP's online profile page will be directed to SP for reasons including, but not limited to the Exact Match consumer's request not matching the SP's profile, SP's account being on hold or no longer being a member of the ServiceMagic network, or the SP not having any available spend target. In such event, ServiceMagic may direct consumers from the SP's online profile page to the ServiceMagic website; (vi) SP hereby authorizes ServiceMagic to take any and all actions necessary to generate click-throughs to SP's online profile page and telephone calls to Exact Match Numbers, including contracting with search engines, Internet directories, and other online and offline advertising sources and making the representations herein on behalf of SP to such third parties, and (vii) SP authorizes ServiceMagic to use, copy, reproduce, and sublicense SP's contact information, SP's profile, and any content on the SP's online profile page in furtherance of the foregoing.

I work for a large general contractor, and probably I don't have any business commenting on this, since we don't have to use this kind of service. But who in the hell would agree to that?

O.K. you can pile on now.

tinner666 · 02-05-2010, 07:19 PM

I like that Fester.

So, SM users sign their life away. Not surprised.

festerized · 02-05-2010, 07:22 PM

Most people don’t read their contracts before agreeing to the terms, me being one of them.
What SM is doing is unprofessional and unethical.
We as contractor work hard to build our business from the ground up, just to have a company back stab you, steel your clients and then sell those leads back to you.

mudpad · 02-05-2010, 07:32 PM

I saw one of their ads on here once. Are they still allowed to advertise on this site? If so I think the administrator should be asked to dump them.

festerized · 02-05-2010, 07:35 PM

Nah let them pay to be here, the back links will kill them when a HO does a search for SM

mudpad · 02-05-2010, 07:41 PM

Quote:

Originally Posted by festerized

Nah let them pay to be here, the back links will kill them when a HO does a search for SM

Right, hadn't thought of that.

festerized · 02-05-2010, 08:20 PM

Back to topCustomer Complaint History
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 335 complaints about this company in the last 36 months, our standard reporting period. Of the total of 335 complaints closed in 36 months, 119 were closed in the last year.
These complaints concerned :26regarding Advertising Issues 1- Advertised terms not honored3- Advertisement misrepresented a product5- Advertisement misrepresented a service1- Bait & switch advertisement1- False or unsubstantiated claims in advertisement15- None of the Above - Advertising Complaint Issue87regarding Billing or Collection Issues 26- Failure to correct billing errors1- Failure to provide itemized billing as requested3- Failure to substantiate charges7- Improper collection practices23- None of the Above - Credit, Billing or Collection Complaint Issue9- Unauthorized bank debits18- Unauthorized credit card charges18regarding Contract Issues 7- Failure to honor a contract or agreement1- Invalid or false contract9- None of the Above - Contract Complaint Issue1- Unauthorized changes to the contract or agreement39regarding Customer Service Issues 17- Failure to provide promised assistance or support for products or services8- Failure to respond to phone calls or written requests for assistance or support6- Inappropriate behavior by customer service personnel8- None of the Above - Customer Service Complaint Issue1regarding Delivery Issues 1- None of the Above - Delivery Complaint Issue9regarding Guarantee or Warranty Issues 3- Failure to honor money-back guarantees4- Failure to provide promised written warranty or guarantee2- None of the Above - Guarantee or Warranty Complaint Issue1regarding Product Issues 1- None of the Above - Product Quality Complaint Issue23regarding Refund or Exchange Issues 3- Failure to honor promised refunds, exchanges, or credit4- Failure to honor refund, exchange or credit policies16- None of the Above - Refund or Exchange Complaint Issue3regarding Repair Issues 1- Improper or inferior repair1- None of the Above - Repair Complaint Issue1- Repairs resulted in additional damage44regarding Sales Practice Issues 21- None of the Above - Sales Complaint Issue11- Sales presentation misrepresented the service11- Sales presentation used dishonest sales practices1- Sales presentation used high pressure methods84regarding Service Issues 5- Failure to honor service estimate or agreement40- Improper or inferior service32- None of the Above - Service Complaint Issue3- Services resulted in additional damage (exp. Damaged product during shipping)4- Unauthorized service These complaints were closed as: 286Resolved 113 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.169 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.2 - Company offered a partial (less than 100%) settlement which the consumer accepted.1 - Company resolved the complaint issues, but not within BBB's timeframe.49Administratively Closed 24 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.2 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.23 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

mudpad · 02-05-2010, 10:32 PM

Quote:

Originally Posted by festerized

Back to topCustomer Complaint History
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 335 complaints about this company in the last 36 months, our standard reporting period. Of the total of 335 complaints closed in 36 months, 119 were closed in the last year.
These complaints concerned :26regarding Advertising Issues 1- Advertised terms not honored3- Advertisement misrepresented a product5- Advertisement misrepresented a service1- Bait & switch advertisement1- False or unsubstantiated claims in advertisement15- None of the Above - Advertising Complaint Issue87regarding Billing or Collection Issues 26- Failure to correct billing errors1- Failure to provide itemized billing as requested3- Failure to substantiate charges7- Improper collection practices23- None of the Above - Credit, Billing or Collection Complaint Issue9- Unauthorized bank debits18- Unauthorized credit card charges18regarding Contract Issues 7- Failure to honor a contract or agreement1- Invalid or false contract9- None of the Above - Contract Complaint Issue1- Unauthorized changes to the contract or agreement39regarding Customer Service Issues 17- Failure to provide promised assistance or support for products or services8- Failure to respond to phone calls or written requests for assistance or support6- Inappropriate behavior by customer service personnel8- None of the Above - Customer Service Complaint Issue1regarding Delivery Issues 1- None of the Above - Delivery Complaint Issue9regarding Guarantee or Warranty Issues 3- Failure to honor money-back guarantees4- Failure to provide promised written warranty or guarantee2- None of the Above - Guarantee or Warranty Complaint Issue1regarding Product Issues 1- None of the Above - Product Quality Complaint Issue23regarding Refund or Exchange Issues 3- Failure to honor promised refunds, exchanges, or credit4- Failure to honor refund, exchange or credit policies16- None of the Above - Refund or Exchange Complaint Issue3regarding Repair Issues 1- Improper or inferior repair1- None of the Above - Repair Complaint Issue1- Repairs resulted in additional damage44regarding Sales Practice Issues 21- None of the Above - Sales Complaint Issue11- Sales presentation misrepresented the service11- Sales presentation used dishonest sales practices1- Sales presentation used high pressure methods84regarding Service Issues 5- Failure to honor service estimate or agreement40- Improper or inferior service32- None of the Above - Service Complaint Issue3- Services resulted in additional damage (exp. Damaged product during shipping)4- Unauthorized service These complaints were closed as: 286Resolved 113 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.169 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.2 - Company offered a partial (less than 100%) settlement which the consumer accepted.1 - Company resolved the complaint issues, but not within BBB's timeframe.49Administratively Closed 24 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.2 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.23 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

So what this says is that it doesnt matter if you signed their ridiculous contract or not, cause they do whatever they want anyway.

tin man · 02-08-2010, 11:06 AM

Quote:

Originally Posted by SMsupport

Earlier on this thread I shared with you that SM would discontinue marketing through channels that give consumers an incentive to submit a service request and I’d like to follow up on some of the questions and provide a bit more information and clarification about our participation in such marketing programs.

We were using both monetary incentive based marketing programs (InboxDollars and UPromise) and non-monetary based incentive marketing program (MyPoints ) to generate leads for our network of Service Professionals. Two of these sources, InboxDollars and UPromise, provide a small monetary reward for submitting service requests. As I stated last week, we understand the concern and frustration of these programs from your perspective. We have notified both of these channels to cease our advertisements. Inbox Dollars has been removed and we are working with UPromise at this time to pull down the ad.

An additional source, MyPoints.com, operates within a community of members who earn non-monetary points from hundreds of prestigious brand advertisers. In the case of ServiceMagic, consumers are eligible for a points reward only once. We have worked with MyPoints for several years because they provide a source of real homeowner demand. We are committed to being transparent with you and felt it important to let you know that we will continue participating in this specific, non-monetary program at this time. I relayed the information last week as it was delivered to me, and I apologize for any miscommunication.

As always, we appreciate the candor and feedback about ServiceMagic. Your voice continues to be heard not just by myself but the organization. We are always looking for new and better ways to serve our Customers and that effort is heavily dependent on all feedback…good, bad or indifferent.

This would explain why the leads have gone down hill,and anyone would know it, I have found SM to be the best of a bad bunch, but going this paying people to fill in a request for service is sorry.

parts · 02-08-2010, 05:59 PM

Getting more and ones that end in a deal with my own web site for less money and aggravation than I had with them

dball2008 · 02-09-2010, 01:38 AM

Quote:

Originally Posted by festerized

Most people don’t read their contracts before agreeing to the terms, me being one of them.
What SM is doing is unprofessional and unethical.
We as contractor work hard to build our business from the ground up, just to have a company back stab you, steel your clients and then sell those leads back to you.

I really hate to admit it as well, but I to sign up without reading details and investigating SM (Satan malice)!

festerized Is so.... RIGHT.ON!

And I like what he has posted so far on SM they are complete crooks and even worse! They have plastered my business name all over the internet with (their phone# number on it) not my number... Even in ads that I pay for like yellowpages.com SM has hacked into their system (yellowpages) and re-routed my calls to their site and are now answering the phone calls using my company name then selling my customers (my Leads) to their existing contractors as there leads... I had a customer that I have done work for over the past 20 years... My customer was trying to call me... he did not have my number on him so he Google it and some how got a number he did not recognize... when he called it they answered in my company name! He (my customer) asked for me and was told I was not available

... but they (SM) could get him a screened contractor for what ever he wanted!
Later my customer had gotten a hold of me and told me the story... Mind you... I had asked to be removed from their services and I no longer wanted their services... So anyhow I called the number that I also found online.. Called it and sure enough they answered in my company name! I was completely floored my jaw hit the floor... I could not believe it! That’s Identity Theft! Fraud! So I googled my company name and found it to be under about 20 different web sites and address listings with "my company name" and "their phone number"! I have a nice web site and we were getting all kinds of traffic to it! I did not need their services (SM) because between my repeat and referrals I was getting tons of work... But like a lot of businesses I would like to grow and hire and have work to keep good men employed as happy secure employees...
I was told from a sales person I would only pay when I had gotten leads and that if I had gotten too many... Well then, I could turn it off like a "water faucet"! "{I should have seen that one coming! Good Line}" I thought about it and signed up but was very busy at the time and did not read all the fine print!
What a scam and I was scammed and flat out lied too and also flat out robbed of work! I am still finding out about or investigating! I have hired a Lawyer and made complaints too the Attorney General State and Federal, Federal Trades Commission, Local Police, Federal bureau of Investigations, BBB, ect... Also going to file an injunction! I am also trying to get a few of TV news stations to do a follow up story as well as News Papers! I am going to the same extreme as I feel like they went to, too destroy my business!
I also can not believe that SM Support guy is allowed to post here... I thought this was for contractors to talk amongst ourselves? I guess I will complain about that as well!

Beware contractors and home owners of (service magic) they will rip you off, then sell it too the next trusting poor sole that’s just trying to do business the right way with integrity!
We as contractors not competitors should seriously do something about this
unprofessional and unethical way of business SM is conducting... I thought yellowpages.com was a rip, very expensive... But SM will flat out steal from you in ways that are illegal, even if they have a seemingly full proof contract I have ascertain that it is indeed illegal!
You will not get anywhere with anyone or employee of SM about your concerns or needs, just rebuttals and lies period!

Thanks to all concerned and apprehensive,
Jason Bearss

AFOREMA1 · 02-10-2010, 12:01 AM

I just watched a SM commercial that declared that all of their contractors had been reviewed , licensed, insured and rated isn't that a bit of a lie?

MJW · 02-10-2010, 09:51 AM

Quote:

Originally Posted by AFOREMA1

I just watched a SM commercial that declared that all of their contractors had been reviewed , licensed, insured and rated isn't that a bit of a lie?

Very much so.

In MN here, my guess is they took a look at the license look up with the state, and made random calls. They also look at the BBB.
What they don't look at is how legitimate of a business you run.

THEHANDYMAN · 02-10-2010, 03:42 PM

As far as shutting off leads I think it is 14-15 days. But instead of that, just delete your preferences in summer use snow removal in winter use lawn mowing. Not real likely to get any calls. Although stranger things have happened.

BamBamm5144 · 02-10-2010, 04:09 PM

lol MJW , I think I saw that same commercial today and I thought of this thread.

DBall, I am happy to hear that instead of just sitting here complaining, you are actually doing something that will hopefully make a difference. Kudos to you.

festerized · 02-11-2010, 10:11 PM

Shawn it seems that SM is modifying my zip code coverage areas.
I had removed a few zip codes 2 weeks ago. SM added some of those zips back to my account.
I have saved my coverage areas in word a document before and after that transaction.
Today I checked my coverage area again after receiving lead from a removed zip code area.
The coverage area list from today is much different from two weeks ago, what gives?
I’m going to compile a new list and E-mail this time so there will be confusion

tinner666 · 02-11-2010, 10:37 PM

[QUOTE=festerized;874289
Today I checked my coverage area again after receiving lead from a removed zip code area.][QUOTE]
THat's because they needed money and had to sell something!

I’m going to compile a new list and E-mail this time so there will be confusion.][QUOTE]
I really like this line!

02-05-2010, 06:23 PM	#102
dball2008 View Profile dball2008 Registered User Send Message Follow Blogs (0) Threads (2) Photos (0) Reviews (0) Projects (0) Toolbox (0) View All Activity Registered User Trade: Home Improvement Join Date: Feb 2010 Posts: 2	Re: I Offically Love Service Magic And Here Is Why I must say... Those of you that think buying leads now the way the market is on-line "BEWARE" service magic it is the biggest organized crime racket going on right now on line! I am so surprised that someone has not shut them down yet or went "Postal" on them... service magic will give you bogus leads... and if you have any on line marketing already, they will hack in too it! They will steal your name put their phone number on it plaster it all over the internet in all on line phone books, search engines and false web sites in your company name! Then instead of giving you the leads they will drive them to others that have been with them! When you try and cancel they will still use your company name with a phone # that is not yours! Your good name will be lost forever and your repatation with your company name will be destroyed! What they end up doing is putting you out of business! And also it seem to happen to contractors with a good rep and name... Because those are the ones they can get leads off of for their good and memorable name! Trust me I have seem IT!

02-05-2010, 06:27 PM	#103
festerized View Profile festerized David Festa Send Message Follow Blogs (0) Threads (2,018) Photos (3) Reviews (2) Projects (0) Toolbox (10) View All Activity David Festa Trade: Framing Contractor Join Date: May 2007 Location: New Jersey Posts: 2,018	Re: I Offically Love Service Magic And Here Is Why k. In addition to all of the other terms and conditions herein, SPs using ServiceMagic's Exact Match services (not available in Canada) also agree to the following: (i) SP hereby represents and warrants that the information provided by SP in the SP profile on the SP's online profile page is, and shall at all times be, maintained in an accurate, up-to-date and professional manner, and in compliance with all applicable laws and regulations; (ii) SP hereby agrees that it hereby has automatically pre-accepted any Exact Match Leads provided to it by ServiceMagic; (iii) SP hereby agrees to pay for any and all Exact Match Leads, in accordance with the then current ServiceMagic fee schedule; (iv) ServiceMagic may provide SP's phone number to any individual calling the Exact Match Numbers; (v) SP acknowledges and agrees that not all consumers calling the SP's Exact Match Number or visiting the SP's online profile page will be directed to SP for reasons including, but not limited to the Exact Match consumer's request not matching the SP's profile, SP's account being on hold or no longer being a member of the ServiceMagic network, or the SP not having any available spend target. In such event, ServiceMagic may direct consumers from the SP's online profile page to the ServiceMagic website; (vi) SP hereby authorizes ServiceMagic to take any and all actions necessary to generate click-throughs to SP's online profile page and telephone calls to Exact Match Numbers, including contracting with search engines, Internet directories, and other online and offline advertising sources and making the representations herein on behalf of SP to such third parties, and (vii) SP authorizes ServiceMagic to use, copy, reproduce, and sublicense SP's contact information, SP's profile, and any content on the SP's online profile page in furtherance of the foregoing. __________________ Addition Contractor Bayville Home Addition Monmouth Beach NJ Contractor Jackson NJ “Photography is not art, It’s just a Xerox of what just happened”

02-05-2010, 07:19 PM	#105
tinner666 View Profile tinner666 Pro Send Message Follow Blogs (0) Threads (2,456) Photos (110) Reviews (0) Projects (0) Toolbox (0) View All Activity Pro Trade: Roofer, Domains and Hosting Join Date: Nov 2004 Location: Richmond, Va. Posts: 2,456	Re: I Offically Love Service Magic And Here Is Why I like that Fester. So, SM users sign their life away. Not surprised. __________________ Frank Slate Roof Repairs, Richmond, Va.

02-05-2010, 07:22 PM	#106
festerized View Profile festerized David Festa Send Message Follow Blogs (0) Threads (2,018) Photos (3) Reviews (2) Projects (0) Toolbox (10) View All Activity David Festa Trade: Framing Contractor Join Date: May 2007 Location: New Jersey Posts: 2,018	Re: I Offically Love Service Magic And Here Is Why Most people don’t read their contracts before agreeing to the terms, me being one of them. What SM is doing is unprofessional and unethical. We as contractor work hard to build our business from the ground up, just to have a company back stab you, steel your clients and then sell those leads back to you. __________________ Addition Contractor Bayville Home Addition Monmouth Beach NJ Contractor Jackson NJ “Photography is not art, It’s just a Xerox of what just happened”

02-05-2010, 07:32 PM	#107
mudpad View Profile mudpad Project Superintendent Send Message Follow Blogs (0) Threads (1,674) Photos (0) Reviews (0) Projects (0) Toolbox (0) View All Activity Project Superintendent Trade: General Contractor Join Date: Dec 2008 Location: Middle Tennessee Posts: 1,674	Re: I Offically Love Service Magic And Here Is Why I saw one of their ads on here once. Are they still allowed to advertise on this site? If so I think the administrator should be asked to dump them.

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02-05-2010, 07:35 PM	#108
festerized View Profile festerized David Festa Send Message Follow Blogs (0) Threads (2,018) Photos (3) Reviews (2) Projects (0) Toolbox (10) View All Activity David Festa Trade: Framing Contractor Join Date: May 2007 Location: New Jersey Posts: 2,018	Re: I Offically Love Service Magic And Here Is Why Nah let them pay to be here, the back links will kill them when a HO does a search for SM __________________ Addition Contractor Bayville Home Addition Monmouth Beach NJ Contractor Jackson NJ “Photography is not art, It’s just a Xerox of what just happened”

02-05-2010, 08:20 PM	#110
festerized View Profile festerized David Festa Send Message Follow Blogs (0) Threads (2,018) Photos (3) Reviews (2) Projects (0) Toolbox (10) View All Activity David Festa Trade: Framing Contractor Join Date: May 2007 Location: New Jersey Posts: 2,018	Re: I Offically Love Service Magic And Here Is Why Back to topCustomer Complaint History When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB processed a total of 335 complaints about this company in the last 36 months, our standard reporting period. Of the total of 335 complaints closed in 36 months, 119 were closed in the last year. These complaints concerned :26regarding Advertising Issues 1- Advertised terms not honored3- Advertisement misrepresented a product5- Advertisement misrepresented a service1- Bait & switch advertisement1- False or unsubstantiated claims in advertisement15- None of the Above - Advertising Complaint Issue87regarding Billing or Collection Issues 26- Failure to correct billing errors1- Failure to provide itemized billing as requested3- Failure to substantiate charges7- Improper collection practices23- None of the Above - Credit, Billing or Collection Complaint Issue9- Unauthorized bank debits18- Unauthorized credit card charges18regarding Contract Issues 7- Failure to honor a contract or agreement1- Invalid or false contract9- None of the Above - Contract Complaint Issue1- Unauthorized changes to the contract or agreement39regarding Customer Service Issues 17- Failure to provide promised assistance or support for products or services8- Failure to respond to phone calls or written requests for assistance or support6- Inappropriate behavior by customer service personnel8- None of the Above - Customer Service Complaint Issue1regarding Delivery Issues 1- None of the Above - Delivery Complaint Issue9regarding Guarantee or Warranty Issues 3- Failure to honor money-back guarantees4- Failure to provide promised written warranty or guarantee2- None of the Above - Guarantee or Warranty Complaint Issue1regarding Product Issues 1- None of the Above - Product Quality Complaint Issue23regarding Refund or Exchange Issues 3- Failure to honor promised refunds, exchanges, or credit4- Failure to honor refund, exchange or credit policies16- None of the Above - Refund or Exchange Complaint Issue3regarding Repair Issues 1- Improper or inferior repair1- None of the Above - Repair Complaint Issue1- Repairs resulted in additional damage44regarding Sales Practice Issues 21- None of the Above - Sales Complaint Issue11- Sales presentation misrepresented the service11- Sales presentation used dishonest sales practices1- Sales presentation used high pressure methods84regarding Service Issues 5- Failure to honor service estimate or agreement40- Improper or inferior service32- None of the Above - Service Complaint Issue3- Services resulted in additional damage (exp. Damaged product during shipping)4- Unauthorized service These complaints were closed as: 286Resolved 113 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.169 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.2 - Company offered a partial (less than 100%) settlement which the consumer accepted.1 - Company resolved the complaint issues, but not within BBB's timeframe.49Administratively Closed 24 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.2 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.23 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. __________________ Addition Contractor Bayville Home Addition Monmouth Beach NJ Contractor Jackson NJ “Photography is not art, It’s just a Xerox of what just happened” Last edited by festerized; 02-05-2010 at 08:23 PM.

02-08-2010, 05:59 PM	#113
parts View Profile parts Pro Send Message Follow Blogs (0) Threads (164) Photos (0) Reviews (0) Projects (0) Toolbox (0) View All Activity Pro Trade: Insulation contractor Join Date: Jan 2009 Location: CT Posts: 164	Re: I Offically Love Service Magic And Here Is Why Getting more and ones that end in a deal with my own web site for less money and aggravation than I had with them

02-10-2010, 12:01 AM	#115
AFOREMA1 View Profile AFOREMA1 Pro Send Message Follow Blogs (0) Threads (145) Photos (1) Reviews (0) Projects (0) Toolbox (0) View All Activity Pro Trade: ELECTRICAL CONTRACTOR Join Date: Jun 2009 Location: Michigan Posts: 145	Re: I Offically Love Service Magic And Here Is Why I just watched a SM commercial that declared that all of their contractors had been reviewed , licensed, insured and rated isn't that a bit of a lie?

02-10-2010, 03:42 PM	#117
THEHANDYMAN View Profile THEHANDYMAN The Handyman Send Message Follow Blogs (0) Threads (146) Photos (0) Reviews (0) Projects (0) Toolbox (0) View All Activity The Handyman Trade: HANDYMAN/Floor covering Join Date: Sep 2008 Location: Thornton Colorado Posts: 146	Re: I Offically Love Service Magic And Here Is Why As far as shutting off leads I think it is 14-15 days. But instead of that, just delete your preferences in summer use snow removal in winter use lawn mowing. Not real likely to get any calls. Although stranger things have happened.

02-10-2010, 04:09 PM	#118
BamBamm5144 View Profile BamBamm5144 Pro Send Message Follow Blogs (0) Threads (2,729) Photos (0) Reviews (0) Projects (0) Toolbox (0) View All Activity Pro Trade: Exterior Remodeling. Join Date: Jul 2008 Location: Wisconsin Posts: 2,729	Re: I Offically Love Service Magic And Here Is Why lol MJW , I think I saw that same commercial today and I thought of this thread. DBall, I am happy to hear that instead of just sitting here complaining, you are actually doing something that will hopefully make a difference. Kudos to you.

02-11-2010, 10:11 PM	#119
festerized View Profile festerized David Festa Send Message Follow Blogs (0) Threads (2,018) Photos (3) Reviews (2) Projects (0) Toolbox (10) View All Activity David Festa Trade: Framing Contractor Join Date: May 2007 Location: New Jersey Posts: 2,018	Re: I Offically Love Service Magic And Here Is Why Shawn it seems that SM is modifying my zip code coverage areas. I had removed a few zip codes 2 weeks ago. SM added some of those zips back to my account. I have saved my coverage areas in word a document before and after that transaction. Today I checked my coverage area again after receiving lead from a removed zip code area. The coverage area list from today is much different from two weeks ago, what gives? I’m going to compile a new list and E-mail this time so there will be confusion __________________ Addition Contractor Bayville Home Addition Monmouth Beach NJ Contractor Jackson NJ “Photography is not art, It’s just a Xerox of what just happened”

02-11-2010, 10:37 PM	#120
tinner666 View Profile tinner666 Pro Send Message Follow Blogs (0) Threads (2,456) Photos (110) Reviews (0) Projects (0) Toolbox (0) View All Activity Pro Trade: Roofer, Domains and Hosting Join Date: Nov 2004 Location: Richmond, Va. Posts: 2,456	Re: I Offically Love Service Magic And Here Is Why [QUOTE=festerized;874289 Today I checked my coverage area again after receiving lead from a removed zip code area.][QUOTE] THat's because they needed money and had to sell something! I’m going to compile a new list and E-mail this time so there will be confusion.][QUOTE] I really like this line! __________________ Frank Slate Roof Repairs, Richmond, Va.

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