Bad Experience With Www.reliableremodeler.com

copusbuilder

I have to tell a story an older brick mason told me one time.

A Harvard business grad was walking down on the piers one morning when he came across a fisherman sitting on the back of his boat with a rod in the water. The grad asked the fisherman why he wasn't out fishing? The fisherman explained that he had gone out and caught a load of fish already. The grad told him that he was a business major and he told the fisherman if he went out a second time and caught another load each day, after a couple of years he could afford to buy another boat and hire a crew. He explained that in about fifteen years he could have 3 boats and crews and could get to a point where he hardly had to work!
The fisherman looked at him and said "What the "f" do you think i'm doing now?"

I adopted that theory in my business practices and will never look back

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AkA Richard Cranium

housedocs

Have now had two conversations with the boys at unreliable remodelers, they are still claiming that they are in the right and refuse to refund my thirty bucks, I've officially disputed their charge and am awaiting the results from my bank as to whether or not I will get my $30 back, I'm not holdin my breath if you know what I mean. Just chalk it up to experience, I will never do business with the outfit again and will always give them a bad rap to anybody that will listen. Yes I know this means very little to them, they got me, probably got many other small operators like me as well and will continue to do so I am sure.

In the end we all have to make decisions based on our own set of circumstances, this outfit may indeed be of some benefit to a few, I still think they are a very shady operation and give unreliableremodelers a big Don't do business with them folks, they will screw you if they can!

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"All you need in this life is ignorance and confidence, and then success is sure". -Mark Twain

Grumpy

If the fisherman doesn't work he doesn't make money. The fisherman is not working and not making very much money and not building assets for his company to sell when he wants to retire. The fisherman will have to work and work and work if he doesnt have some kind of retirement plan. If he had a few boats and a few crews THAT would be his retirement plan.

On the other hand if he works his ass off builds a self sufficent company that requires his attentions, but not much of his attentions, he can earn a steady income and not work hard... But the best part is when you have a self sufficent company it is worth more to a buyer and if you have alot of crews you have alot of equipment which is also worth more to an investor (liquid assets). Thus when you retire and sell your company you get alot more money than just one fishing boat and one fishing net could fetch you.

Even if the business is only worth it's assets and nothing more, I would think everyone can agree 4 trucks and 4 ladders are worth more than 1 truck and 1 ladder.

What's the difference between business models? The payout on staying small is gradual and spread out evenly throughout your acareer. TYhe payout with going big comes big when you retire. Working to build your company up usually involves alot of hard work and sacrifice in the beginning... while working as an owner/operator is usually much more laid back and since you do the bulk of the work yourself you usually have a larger profit margin but less overall revenue. From what I am told the yearly earnings are about the same but the payout on having a medium to large sized business is when it comes time to cash out and retire OR building a business that doesn't require your attention at all and then you have a money machine.

A+Carpenter

I had to tell the salesman that if he kept calling me I would file charges on him . I had bad exp with them to .

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Christine

Housedocs & Mike,

Just discovered a January and February $9.99 charge on our business checking account from Relaliableremodeler. My husband is absolutely livid! He talked with them a long time ago, but never agreed to use them. He didn't think it was worth the money. We're not even sure how they got the account information to automatically withdraw money, the little s*+#s!

I'm glad you posted this problem with them, cuz' now I know what we're likely to run into.

-Christine

A+Carpenter

I think this company is a total joke.



Do you you own dirt and you wont have problems like this.

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jmgallagher

I just looked at their website for a brief moment and noticed that they are "sponsord" by Home Depot.... no wonder they are shady... geez!

Christine

Okay, it wasn't reliable remodeler my husband had talked to previously. It was Service magic. He's never talked to rr (as far as he can recall) and has no idea how rr would have his account information. After a few phone calls, we've discovered that the rep from service magic that my husband dealt with (Carlos) doesn't work with them anymore. So....our working theory at the moment is that this Carlos guy is now working for rr and brought my husband's info with him that he'd gathered while at service magic...and is using it illegally (my husband doesn't even remember giving service magic any bank account info, but...).

I'll let you know when we've caught the rat bastard responsible for this.

Tim C

I'll start by saying I'm a bit biased because I work for a "lead generating company", but I'll also say that not all of them are alike. There are things to look for to help make the experience palatable.

If you sign up for a service, make sure that their leads are guaranteed. If you can't get in touch with a homeowner, and you're paying for leads individually, then you should get a refund. If you're getting unlimited leads per month and one lead has incorrect or bad contact info - and it's the only lead you get, they should also refund your money. Also, it's good if the lead referral company lets you view leads in your area - for free - before you sign up. That way, you can tell how many leads you'll be getting when you do sign up. If you're happy with the number and quality of leads, sign up. If not. Don't. Finally, if the referral sevice won't let you view descriptions of their leads, they're probably hiding something. I hear a lot of complaints about other services every day and so I know some can be a real pain to work with.

Okay. For some marketing tips, here's what I suggest:

- Don't rely on just personal referrals. Or, just lead referral services. Or just the phone book. Do it ALL... do some direct mailing, have a website, sign up for a few good referral services (and just do a pay-per-lead so you don't get charged constantly only for the leads you select), & advertise in the phone book (and don't forget about advertising with the phone book's online division.) The more ways you get your company's name out there, you'll not only have more business but be able to pick and choose from all your leads.

- Don't just have references. Have pictures. For nearly every job you do, take before and after shots of the job site. Show prospective new customers what you're capable of doing. Create a book or photo album of your accomplishments. Remember the old saying about a picture being worth a thousand words. You'll get more of the jobs you apply for it you can show that you'll do good work.

- I like the idea of notifying neighbors. You can take it a step further and do what local real estate agents do. They will send out a flyer that shows what other houses in the neighborhood have just sold for. You could also pass out flyers, with a photo of the work you've just done, and say that "I've just remodeled the kitchen in this house, just down the street from you! Let us know when you're ready to improve your property value and we'll be here to help!" That's a bad example, but something like that will do wonders - you're passing out a reference before the other homeowner even asks for it.

One thing to keep in mind about online referrals. More and more people are turning to the Internet to find things. The number of online searches in the U.S. soared to nearly 5.1 billion searches in December from 3.3 billion a year earlier, despite just a "slight uptick" in the total number of Americans connecting to the Internet, according to Nielsen/NetRatings. People are now looking to these referral services to post their improvement projects and they'll be a really big source of job leads in the near future.

Just make sure you find a really good service and don't rely completely on it. It's just another tool for the marketing toolbox.

Bukemdano

That is really scarey. Please keep us updated on this....

Sal616

You know what? I love this website, it is so nice to see others here with the same ideas, triumphs and issues. As for me i have just started using reliable remodeler, i got 2 leads from them, one was 1 day old, and one was 5 days old which they never told me , the 1 day old one, i sold it, the 5 day old one when i called they said they had already hired a contractor. so i know you have to be quick, but reliable jsut gave it to me, they shouldnt have given me a 5 day old lead, anywho they did credit my account, that was last week, i havent gotten anything from them this week, so for me the jury is still out on them, as far as sales genie as someone mentioned , i found that by meeting a guy in office depot who is a mortgage guy who i just struck up a conversation with, anyhow he told me about sales genie, i havent had 5 seconds to even get to them , but i am planning on going that route also. there are just not enough hours in the day right now, i need to find some good sales help to lighten my load, but thats nearly immposible in jersey..LOL, service magic has been clling me everyday since last week, i have seen mixed reviews on them, thing i dont like about them is they make you take their lead, they charge you no matter what, i dont like that, actually i cant stand that, so unless they change that policy, i am not going to do biz with them.

alsunrunner

I had little success with ReliableRemodler in the past, lately zero success. I also tried to cancel and no one returns my calls I may have to call my credit card compamy and put on a stop.
Al

Stevelsc8721

What are you doing up at 3.00 A.M. ? Don't you have anything else to do but play on the computer? You should be right next to your spouse keeping warm and sleeping not on the computer I think they are great, every lead I get is a no return phone call and no contact great service.

We need to go back to the old fashion way of doing business, personal networking, in bars, gyms, churches, boating at the 519 and at Kens barber shop

Truth

"Okay, it wasn't reliable remodeler my husband had talked to previously. It was Service magic. He's never talked to rr (as far as he can recall) and has no idea how rr would have his account information. After a few phone calls, we've discovered that the rep from service magic that my husband dealt with (Carlos) doesn't work with them anymore." Christine your theories are a joke. I registered on here after finding out about this site from one of my happy contractors. We have not and never have employed a Carlos here at ReliableRemodeler.com. All you guys whining about $30 monthly fees and $10 monthly fees are hilarious. No matter what you sign up for read the terms and conditions. Also, if you sign up for a service with a reaccuring monthly fee and then decide you want to cancel but don't tell anyone don't be suprised if you continue to be charged. We are not psychics and have multiple accounts to deal with. A guy and his hammer with a $100 who is expecting to make thousands off of that $100 is about to loose his life savings. Advertising is not guaranteed and I have not heard one complaint from a real business owner on here yet. Real businesses understand the costs of actually running a successeful business. Crazy concept, huh.

Sincerely,

Truth (something you won't find in your newspapers or on your news channels, but in yourself?)

RidgeWalker

I typed and deleted several times, but in one word;

Unprofessional!

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Truth

I typed and deleted several times, but in one word;

Is this because you can not spell????

Willy1959

Im new here, forgive me.

I worked for my Dad, when I was young, then joined union, then started my own thing, grew the biz to 17 employees. Dad always was him, and "maybe one other" I realized after awhile, I wasnt enjoying being an "office" Man, and wanted to be back hands on. Im back in the field, by myself. I have a part time older guy that helps me out, and Im happier than I have ever been. If there isnt work, eh well I have no expenses lol

its all about what you want out of th biz, me eh, a good living, and good satifaction, getting to know my customers is important to me. And im doing that now. Actually putting more in my pocket than when I was babysitting 17 employees. lol

deck king

From my experience with RR, they do not deliver what is promised and are a revenue source for the owner! I purchased about 200 leads and was able to meet with about 7% of those and sold 2% of the 7%. not to good. the disapointing thing was ALL of the customers stated they were contacted by 20 or more contractors. RR claims 3-5 contractors per lead. They did give replacement leads but they were a couple of days old, then started charging $5.00 for replacment leads. If you experienced the same thing, we should look at shutting them down.

RidgeWalker

hwo idd oyu wnowk ??

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A W Smith

Unreliable referral called me from their 888 number three days ago. I picked it up in time to interrupt the black guy lying about three walls he needed taken down (forgot his name at the moment) and tell him.

"listen, don't call this number again"

he hung up and proceeded to leave raspberries and farting noises on my answering machine for the next two days.

Yeap! real professional organization ya got there.

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Al Smith
http://www.awsmith.com