Bad Experience With Www.reliableremodeler.com

housedocs

Don't know how many of you use or have used this company for leads, but I am unimpressed to say the least. Signed up with this outfit about a month ago, to date the only thing I've heard back from them was the day after I signed up on-line. Got an e-mail confirming my sign-up and stating that my account would be set up within 24 hrs and I would start receiving leads by e-mail. A month goes by and I've got absolutely nothing else from them, no leads, no e-mails, calls, or faxes, absolutely zippo!

I have gone back there several times since to their website and tried to view any leads they might have in my area. But there is no way to view any leads they might have in my area, personally I'm not even sure this place is legit.

So yesterday morning, I check out my bank account online and discover they have billed my account their $29.99 monthly fee. So I immediately want this cancelled, not going to pay $30 a month for nothing, who would. Tried calling them, it's a fax line, sent them e-mail, no response, mind you when I signed up got a confirm e-mail with all my contact info within about an hour.

Needless to say I will be contacting my bank first thing this morning to dispute the fee they billed me and make sure they aren't allowed access to my account again.

If anybody here has had a good experience with this outfit I'd sure like to hear about it, and especially if you have a contact number for them that a real person answers, please post a reply here.

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"All you need in this life is ignorance and confidence, and then success is sure". -Mark Twain

Glasshousebltr

Sounds like you might get them if you dial 1-800-ben-dover.

Bob

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Bob

paroofer

Most lead generating companies are a scam. I tried it with Lending Tree for Real Estate. What a huge mistake. I will never do this for any kind of business again. I have learned that you just have to generate your own leads until word of mouth keeps you steady. If you used a credit card and just dispute the charges, you should get refunded.

Grumpy

Yeah I am considering cancelling my account with them. I get leads from time to time but the few I have accepted have been crap. I will probably cancel them after the winter if I do not see any results.

Joanna, I use quite a few lead services with good results. They are not all scams.

Mike Finley

Ha, this is timely.

I got off the phone with them 2 weeks ago. A $9.95 charge showed up on my credit card by them, so I called them and was told it is my month to month fee that kicked in after my 1st year of free service from them.

I was like "Who the F#ck is this company and when did I sign up with you?", then asked them "and how many leads have I purchased from you?" he replied, "let me see, umm none."

"Fine, stop charging me, and refund the 9.95 on my credit card", he replied, "well actually its 19.90, because another month just got charged, I will have to talk to my manager and see if we can let you out of the contract"

me "Do what you want, either refund the two charges and stop charging me, or I'll just contact my credit card company and have them charge you back."

Idiots.

AHS

I use reliableremodler & I have no problem with them. When I initiallly signed up I told the guy their was zero chance I was paying the $30 dollars a month. I get about 5 leads a month from them tops. So they are not a great source for leads but leads I do get are on par with other lead services

AHS

I've had the most problems with respond.com. I've recieved about 15 leads from them & havnt sold 1 job yet. I've only met with 2 of the 15 homeowners. I don't get it because the leads appear to be good but most of the time I can never reach the homeowner. I always call same day the lead is issued & usually within 5 hours. I'm trying to figure out if it's me or the quality of the leads but I'm about to cancel

Wallcoat Joe

Referals, referals, referals. We have tried 4 different lead companies and have paid hourly as well as by the lead and all were a waste. Then we bought a disc from Hill Donnelly and started our own telemarketing room, what a nightmare. Then we found Sales Genie (ww.salesgenie.com) and we can pull all the names, address', and phone #'s (not on DNC) around a job we are doing. We send out a "We're in your neighborhood" letter and call for appt.'s. This has been very successful, we have 1 girl doing it 40 hrs/wk for $350.00 and a $50 commision if it sells. She gets at least 10 a week and we close 20%.

Mike Finley

Nice one Joe, I'm going to file that one away for the future.

I've found a service where you give them an address and they will fire out a direct mail piece in a little circle around it, I'm going to be trying that out here pretty soon to see how effective it works.

Teetorbilt

I've been getting flyers from the USPS. Has anyone tried them?

__________________
You can't solve you're problems with the same level of thinking that created the problems.

Albert Einstein

Mike Finley

Teetor do you mean their direct mail web site that allows you to do postcards and such?

https://ecap21.usps.com/cgi-bin/ecap...=MailingOnline

I have used them a while back, the quality of the printing was down right horrible.

Teetorbilt

I've just been getting the flyers. I'm far from hurting for work.

__________________
You can't solve you're problems with the same level of thinking that created the problems.

Albert Einstein

housedocs

Finally got a call back from these guys, I explained that I hadn't received any leads, nor could I find a listing of their available leads on thier website. He replied that he had indeed sent me two leads within the last month. I repeated that I had not rec'd either of these leads, so he looked them up and come to find out they are both considerably further away than 75 miles which is what I had indicated was my limit when I signed up. So I repeated my request to have my membership cancelled and the $29.99 they had charged me to be refunded!

He said that I had signed a contract by accepting their terms of service and that they wouldn't refund my money. So I let him know that I will be formally disputing the charge thru my bank which issued my Visa check card. His response was basically do what you gotta do. Stopped by the bank yesterday and signed the forms, banker says it will take a couple of days to research and they should be able to get my money refunded. We will see.

They definitely will not be able to charge my account in the future, as I have blocked them from future authorizations. My opinion as I stated earlier is that this operation is pretty much a scam and I definitely would give them a big Total waste of time and money!

__________________
"All you need in this life is ignorance and confidence, and then success is sure". -Mark Twain

Wallcoat Joe

BBB and state atty office should be your next two calls, if you ignore this they will send you to collections and you will play hell getting it off your credit report. Just because some "Customer No Service" guy did not give you what you want dont stop there, he has a boss and they probably have one too. Shak the tree until the head monkey falls out and get your contract cancelled. They will bend and hope to make it up on the next guy who may not be as persistant.

copusbuilder

I have had my outdated web site for over 8 years now. Every hit I have gotten from surfers has been a complete and utter failure.
Had some guy e-mail me pics of the damage done when he drove his car into his house, E-mailed back an approx. price....He liked it and wanted to meet and be sure all was correct. Got out there and he wanted us to finannce, had a buddy that was going to do it...I literally walked away mid sentence...I felt like wasting the s.o.b.
Bidding with the masses usually comes down to who tells the homeowner what they want to hear. Then the fighting begins..trying to get the money you need. Build through referrals and let your customers do your advertising

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www.copusconstruction.com
www.etexasrentals.com
www.thelakevoice.com
AkA Richard Cranium

Grumpy

This is all you ever hear contractors say. This is the holy grail of advertising obviously, however it is impossible for some business types like mine.

I can burn through an average roof job in a day. I keep two roof crews busy (plus other crews like gutters and siding) daily. I get no where near the volume of referrals required to keep everyone busy. My company is a machine that eats leads like a raging inferno. I need at least three leads per day per salesman.

Cedar and fibercement siding is nice because it requires less volume of leads to keep busy. The average job can take two weeks or more. Most of our cedar and fibercement siding work either comes through referrals or various manufacturer certifications.

copusbuilder

Grumpy,,,Your caught on that treadmill. Get off and take a look around
Roofing is a quick turn business and like any "hustle and bustle" business will require advertising.
Maybe it's time to take a look and consider downsizing and looking out for #1 and his family?? i did it and suffered no financial loss. Just a loss of stress?
Something to ponder????

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www.copusconstruction.com
www.etexasrentals.com
www.thelakevoice.com
AkA Richard Cranium

Northstarroofer

Respond.com was the best until they changed everything around. they have these different programs you can join and its all so confusing now. The lkeads are few and far between too.The customers think you,re going to be dirt cheap for some reason. But I have a got a few nice jobs from them but its been a long while I,m still a contractror with them but I,m not real impressed.

Grumpy

Downsizing? Hell F'ing no! I'm growing. My goal isn't to be small, I want to run 10 crews a day. I'm doing 2.5 now on average.

Next year I only plan to hire one more salesman and overall stay at about the same size I currently am, obviously slightly larger with the one salesman... but I hope to sock away some profit instead of re-investing it. In addition I will work out some growing pains and be able to add on another two salesmen the following year.

copusbuilder

You may have to change the name to Grumpier??

Heck, were all different and thats what keeps it interesting. I wish you luck and hope the personnel exist where you are. Just so many damned headeaches!!

One of my old competitors always told his guys "even if we only make a dollar on a job it's one more dollar than we had!" poor bastard had a heart attack and isn't making crap anymore....

My drywall man who partnered for years started a new drywall co. named J & E drywall. When I asked where he came up with the name he said it stands for "Just Ed"
My overhead door supplier just fired his whole crew cause they were stealing
from him.
These are the stories I here year after year? I won't go into my own experiences in this thread!!

But if you are young enough and in good health give it your best shot! Just remember to keep you and your family as number one!! Run your business don't let it run you!! Good luck

__________________
www.copusconstruction.com
www.etexasrentals.com
www.thelakevoice.com
AkA Richard Cranium