Pergo Laminate

dnebout

It's been awhile but here goes. If you did it yourself call the company that you bought it from and they will get a hold of Pergo. Pergo will send out a 3rd party inspector to verify that the floor was installed properly. He'll ask you about the underlayment used as well as your leveling procedure. He'll take a probe and chck the clearance from the floor to the wall under your baseboards. He'll take a 10' staright edge and make sure that you aren't over a 1/4" out in the low and high spots. He'll ask you about your installation procedure. If everything checks out Ok, he'll give you a letter stating that you are in need of a new floor under warranty. If you did it, they'll only pay about $1.00 to a $1.50 a sq ft to reinstall and send you the new material for free. You'll have to fight them for more money. If you had the work done, they will pay the contractor to do it. You can also get a dump fee and a budget included for tear out as well as baseboard replacent. They will also send you putty,all your nosing and trim pieces. You will also get there top of the line silent floor underlayment if you don't already have it.

There was a defect in that floor. When I received the new floor there was much more wax on the tongue side of the plank. It also was a little looser fit to allow for flex withought making any noise.

Good Luck!!

Floorwizard

I am not a big fan of Pergo because of the issues. But you can't say they don't do a good job at refunding.
It's amazing how they stay in business really.
Maybe that's why they still do not have a rep up here.

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"in 20 years you will regret more what you did not do than what you did"

A2Z

I put that cheap $1 lam down in my house w/o the backing and don't have any complaints..The only reason I did it was because of the kids dog etc. I put the padding down over a slab..IMO if you make sure everything is tight you won't get any crackln noises..I have a job next week installing lam with the backing on it in addition the lady wants me to put down the padding too..I hope it doesn't cause problems fingers crossed!

PrecisionFloors

It can cause the joints to seperate and the locking system to fail from too much deflection. I would explain that to her. The manufacturer WILL NOT warranty that installation...why should you?

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A2Z

Thanks for the tip..apparently she had it done in her other rooms I will def. let her know though..I'm not warrantying it at all she picked up all the supplies...But since her husband is a Sheriff and my next door neighbor I'll probably have to make good on the installation..I'm surprised they didn't tell her before hand...

Floorwizard

no doubt!

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"in 20 years you will regret more what you did not do than what you did"