Quote:
Originally Posted by bridkid69
We had a client that wanted hardwoods installing, over Asbestos tile. The subfloor was Concrete. It's was Obvious asbestos tile (9x9) and over 20 years old. They were Perfectly flat, and in excellent condition for Installing over. Also a Moisture test was taken on several areas around the room. All the signs were in favour of going straight over the top. Job completed, everything look wonderful and the client was as happy as can be..........However. Three years after the Install, the floor starts to buckle. We go out and try to rectify what we were told was a wood problem. A couple of sections were removed, complete with Tile attached. It seems the Issue has become one of Moisture getting underneath the tile. Was I wrong to follow the guidelines and my instinct. Three years is a long time to be happy with the results. We are not a fly by night company.
We pride ourselves in our customer satisfaction.
were we wrong? Was there something we could have done differently?
Any advice would be appreciated!!!
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A couple of things.
1) the asbestos tile does not have to be removed, it was OK to go over top of it.
2) Is the moisture coming from underneath the slab and wicking up through the asbestos tile?
Or is the moisture coming fom somewhere else, and getting under the asbestos tile?
3) have conditions on the site changed over the last 3 years that would cause moisture to come through the slab?
4) How long of a warranty on the job did you give the client?
You could have installed Trowlable MVP moisture barrier over top of the asbestos tile and then glued the floor down.
How big is the job?
Is it worth it to you to redo the job under warranty to keep the client happy?