General

Jack spends as much time behind the wheel of his pickup each day, as he does at the jobsite. Spreading his time between two projects, Jack spends all of his time fighting fires and running from place to place. His being overstretched winds up slowing down his crews, increasing mistakes and rework, and costing him money. At the same time, his clients feel left out. He's harder to get in touch with, and they often have to wait to get questions answered or issues resolved.

Another year ends, and still home improvement contracting scams rank on the top list for consumer complaints. Construction and home improvement fraud came in third on the 2005 list and consistently has ranked as one of the top three consumer complaints since 1984!