Business

Unless you are planning on never retiring, you are going to need a sizable financial nest egg. You know that. I know that. Everyone knows that.  But, most of us are so preoccupied keeping our businesses going that we never fully consider whether our business is on course to create the wealth we need to reach our retirement goal.

Do you know how much you are making on every job? How does your estimate compare to the costs when you complete the job? Is your margin comparable with industry standards? If your margins are higher than industry standards you better step back and be sure that you are getting all your costs to the job.

Every business owner experiences problems and frustrations (bottlenecks). A bottleneck is anything that prevents us from achieving the results we desire. It may be jobs that go over budget, insufficient leads, poor performance, equipment that is forgotten, etc. Problems and frustrations seem to go with the territory. 

What does customer oriented mean? It means you completely focus on the customers wants and needs only. It's not about making the sale, and it is not about how much commission you make. Your focus is solely on the customer. How will this make you more money?

When renting office space it is important that you have all the information you need to make an educated decision. Below are some common questions which will determine if the space you are interested in, is right for you.

Having trouble handling complaints? Think you can do better? Here are some tips...
Hear it out - Let the customer get it off their chest. Let them relieve some stress first, and then you can concentrate on getting to the actual resolution to the problem.