Patrick Copell
Patrick Copell has been in the floor covering industry for 10 years. He has been to countless sales and flooring seminars and conventions. Flooring and sales are his life, and he takes great pride in helping others acheive their full potential in this business. The great thing about sales advice is that it can be used in ANY field, and in most cases can also be used in life. he was born and raised in Oregon, until recently when he moved up to Anchorage, AK. Sales knows no boundaries or temperatures. Patrick is married with 3 children.
Articles by this Author
What Does Customer Oriented Mean?
- By Patrick Copell
- Published 05/31/2007
- Business
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Rating:
What does customer oriented mean? It means you completely focus on the customers wants and needs only. It's not about making the sale, and it is not about how much commission you make. Your focus is solely on the customer. How will this make you more money?
Customer Complaints
- By Patrick Copell
- Published 06/1/2006
- Business
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Rating:
Having trouble handling complaints? Think you can do better? Here are some tips...
Hear it out - Let the customer get it off their chest. Let them relieve some stress first, and then you can concentrate on getting to the actual resolution to the problem.
Hear it out - Let the customer get it off their chest. Let them relieve some stress first, and then you can concentrate on getting to the actual resolution to the problem.