http://www.contractortalk.com/articles en-us N/A admin@contractortalk.com Thu, 03 Jul 2008 22:42:49 CDT 20 http://www.contractortalk.com/articles/articles/7/1/What-Does-Customer-Oriented-Mean/Page1.html no@spam.com (Patrick Copell) http://www.contractortalk.com/articles/articles/7/1/What-Does-Customer-Oriented-Mean/Page1.html http://www.contractortalk.com/articles/articles/10/1/Customer-Complaints/Page1.html Hear it out - Let the customer get it off their chest. Let them relieve some stress first, and then you can concentrate on getting to the actual resolution to the problem.]]> no@spam.com (Patrick Copell) http://www.contractortalk.com/articles/articles/10/1/Customer-Complaints/Page1.html